Return Policy

At Gora’s, we take pride in the quality of our products. If you receive a damaged or faulty item, we are here to help.

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Return Eligibility

• Returns are only accepted for items that are damaged or faulty upon delivery.

• Items must be reported within 7 days of receiving the order.

• Items must be unused and in their original packaging.

• Proof of purchase (receipt or order number) is required.

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Change of Mind

• We do not accept returns or provide refunds for change of mind.

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Return Process

• To request a return, contact us at [your email] with your order number, a description of the issue, and clear photos showing the damage or fault.

• We will review your request and respond within 2 business days with the next steps.

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Return Shipping

• If your return is approved, we will cover the return shipping costs for damaged or faulty products.

• You may be asked to return the item or dispose of it based on the situation.

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Refunds

• Once the returned item is received and inspected, we will notify you of the outcome.

• Approved refunds will be issued to your original payment method within 5 to 7 business days.